We are required to inspect your property on a regular basis. Prior to any inspection, we will contact you by telephone or letter to arrange a suitable time.
Inspections & Repairs
No pets are allowed to be kept on the property. This is stated in your tenancy agreement.
Pets
Should you wish to make changes to the property, you must first request permission from Elliot Leigh - contact us
Property Changes
As a tenant you are responsible for paying the Gas, Electric, Water Rates, Council Tax & Tel / Broadband.
Paying Bills
For more information please call 0203 879 9030
or email info@elliotleigh.com
You must ensure that you look after the property and gardens. Property must be kept clean and tidy. Grass must be cut and vegetation and shrubs cut back.
Property Care
It is important that you observe the terms and conditions of your tenancy agreement. Failure to abide by these obligations may result in further action taken against you by the landlord or the council - contact us for a copy of your agreement.
Agreement Rules
You must not carry out illegal activities in the property. You must report repairs to Elliot Leigh immediately. You must allow access to Elliot Leigh when requested. When you move out you must ensure any damages are repaired.
Damages
Should you wish to make a complaint please write to us, email us or request a customer complaints form. We will then respond within 14 days.
Complaints
When you have been informed that you will be moving out of the property, you must contact us as soon as possible so a convenient time can be booked to arrange a ‘check out'.
Moving Out
As a tenant you are responsible for certain items on the property, please contact us if you're unsure as to what you're responsible for as this forms part of your tenancy agreement.
Your Responsibilities
Tenant Guides:
How-to Videos
Below are some video guides to show tenants how to resolve common issues they may come across in their property. Please check these before reporting a repair as often the issues can be resolved by the tenant themselves.
Tenant Guides
Below are some self help guides about common issues that tenants may come across in their property. Please check these before reporting a repair as often the issues can be resolved by the tenant themselves.
If there is an emergency at your property, Elliot Leigh must be contacted immediately as well as the relevant emergency service so the problem can be addressed quickly and the correct action taken. Call 0208 983 4444 (Option 3 for Maintenance).
Emergencies
Call the emergency number on 07817 031587. Leave your name, telephone number, property address and description of the emergency. You will receive a call back to decide the immediate action to be taken.
Emergencies outside of office hours
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Turn off water using stop-cock.
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Call the emergency number on 07817 031587.
Floods
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Call your electric supplier.
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Call the emergency number on 07817 031587.
Electrical Failure
To report a problem in a property, please complete the form online here. Our dedicated maintenance team will be happy to help.
For Elliot Leigh TLC queries, call 0203 879 9030
Contacting Us
Gas Emergencies
If you have a gas emergency in your property, call the emergency number on 07817 031587 and follow these steps.